Relational dynamics, reflective practice and lifelong learning in social work

In the field of social work, the relationship is one of the central elements of the helping process, requiring professionals to develop complex cognitive, emotional, affective and behavioural skills. In turn, these skills require social workers to develop reflective capabilities and to focus on university-based and lifelong learning.

Building on this premise, the article presents the results of exploratory research aimed at analysing, from the perspective of social workers: a) the fundamental elements enabling the development of a good relationship with the people accessing services; b) the importance of reflection in relation to both the quality of their professional practice and their self-awareness; and c) the related training needs.

The objectives were pursued using a qualitative research methodology based on an interview combining semi-structured and in-depth interview techniques, addressing 50 professionals working in the municipal social services in the Veneto region (northern Italy).